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Payment: |
1) |
First orders will only be shipped with a fully
completed and approved credit
application.
Please make sure that the person signing the account application form
is the person taking responsibility for all debts incurred. |
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2) |
Credit Card Payments will only be accepted with the agreement that there
will be a 3% admin fee charged.
Cheque, Money order or by online/direct deposit. Pre
Authorized Debit is now available. |
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3) |
NSF Cheques or NSF PAD will be subject to a $50.00 Fee. |
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Returns: |
1) |
A 15% restocking charge
will be charged on all items returned.
You will be responsible for freight back to our warehouse.
Items returned must be in resalable condition (NO
Price Tags) and not damaged. |
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2) |
A 20% restocking charge
will be charged on Seasonal items with the above
criteria. |
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3) |
Items sent in error will be exempt from the restocking charge, but an
RMA Form will still be required. |
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4) |
We will NOT accept returns after one year from
invoice date. |
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5) |
An RMA form (Return Merchandise
Authorization) will be required to return product
(including warranty items). |
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6) |
All RMA forms must be filled out with all
information including the original invoice number. Please contact us for
a copy of the RMA Form. |
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7) |
Consumable items sold to Seasonal Clients will not be returnable unless
they have expired during the season. Please, do not over order
consumables for your season. |
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Ordering: |
Orders on average will ship within 48 hours from receipt. Claims for
shortages must be made within 10 days after receipt of goods. |
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Display racks will be charged out our cost where we have a
cost. |
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All Orders are subject to a $4.50 FOC (Freight Offset
Surcharge). This charge will appear on all invoices and helps to offset
the Fuel Surcharges received from couriers and trucking companies. This
allows us to offer you low minimums, low freight charges and competitive
pricing. |
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Effective JAN 1, 2012 we are putting in place a new Freight/Minimums
Policy. The policy is as follows: |
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British Columbia: |
Minimum for Prepaid freight is $500.00.
All under Minimum orders will be charged
$10.00.
(Offline area freight will be charged or not charged
at our discretion.) |
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Alberta: |
Minimum for Prepaid freight is $750.00.
All under Minimum orders will be charged
$20.00.
(Offline area freight will be charged or not charged
at our discretion.) |
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Sask/Man: |
Minimum for Prepaid freight is $1000.00.
All under Minimum orders will be charged
$30.00.
(Offline area freight will be charged or not charged
at our discretion.) |
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Ontario - East: |
Prepaid Freight will be negotiated on each order with a starting
minimum of $2000.00. |
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NWT, YK, NU: |
3% of your order total will be used as a freight allowance towards true
cost of freight, unless other arrangements have been made. |
