First orders with Direct Value will require a Credit Card (+3%),
Prepayment or Pre-Authorized Debit. Terms after the first order will be
determined by a FULLY completed and signed account application form.
Please make sure that the person signing the application form is the
person taking responsibility for all debts incurred.
2)
Payments can be made by Credit Card (3% will be added for ALL purchases
on that invoice) Cheque, Money order or by online/direct deposit.
Pre-Authorized Debit is now available.
3)
NSF Cheques will be subject to a $50.00 Fee. NSF P.A.D. Charged as per
P.A.D. Agreement.
Returns:
We are introducing a 15% restocking charge on all items returned. You
will be responsible for freight back to our warehouse. Items returned
must be in resalable condition (NO Price Tags) and not damaged. An RMA form (Return Merchandise Authorization) will be required to return
product (including warranty items). All RMA forms must be filled out with
all information including the original invoice number. Please contact us
for a copy of the RMA Form. We will NOT accept returns after one year
from invoice date.
Seasonal items will be subject to a 20% restocking charge with the above
criteria. Consumable items sold to Seasonal Clients will not be
returnable unless they have expired during the season. Do not over-order
consumables for your season. Items sent in error will be exempt from the
restocking charge, but an RMA Form will still be required.
Ordering:
Orders on average will ship within 48 hours from receipt. Claims for
shortages must be made within 10 days after receipt of goods.
Effective JAN 1, 2010 we are putting in place a new Freight/Minimums
Policy. The policy is as follows:
British Columbia:
Minimum for free freight is $500.00 anywhere that Greyhound goes,
otherwise you will be granted up to 5% of the pre-tax total of your
invoice as a freight allowance off the actual cost of freight. We will
choose the courier unless you want it sent collect then we will grant you
up to 3% shipping allowance.
Alberta:
Minimum for free freight is $750.00 anywhere that Greyhound goes,
otherwise you will be granted up to 3% of the pre-tax total of your
invoice as a freight allowance off the actual cost of freight. We will
choose the courier unless you want it sent collect then we will grant you
up to 2% shipping allowance.
Saskatchewan:
Minimum for free freight is $1000.00 anywhere that Greyhound goes,
otherwise you will be granted up to 3% of the pre-tax total of your
invoice as a freight allowance off the actual cost of freight. We will
choose the courier unless you want it sent collect then we will grant you
up to 2% shipping allowance.
Manitoba - East:
$200.00 minimum for up to 3% freight allowance (depending on whether
freight charges are less than the 3%) on the pre-tax total of your
invoice. We will choose the courier unless you want it sent collect then
we will grant you up to 2% shipping allowance.
