Direct Value WholesaleDirect Value Wholesale Phone toll free: 1-866-493-7555
Fax toll free: 1-866-493-7511
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Policy Agreement
Payment: 1) First orders will only be shipped with a fully completed and approved credit application. Please make sure that the person signing the application form is the person taking responsibility for all debts incurred.
2) Credit Card Payments will only be accepted with the agreement that there will be a 3% admin fee charged. Cheque, Money order or by online/direct deposit. Pre Authorized Debit is now available.
3) NSF Cheques or NSF PAD will be subject to a $50.00 Fee.
4) Due to the large discounts a distributor receives, all transactions carry 15 DAY terms only. Please avoid shipment delays and make sure your payments are on time, with any of the above methods within 15 Days.
Returns: 1) A 15% restocking charge will be charged on all items returned. You will be responsible for freight back to our warehouse. Items returned must be in resalable condition (NO Price Tags) and not damaged.
2) A 20% restocking charge will be charged on Seasonal items with the above criteria.
3) Items sent in error will be exempt from the restocking charge, but an RMA Form (pdf) will still be required.
4) We will NOT accept returns after one year from invoice date.
5) An RMA Form (pdf) (Return Merchandise Authorization) will be required to return product (including warranty items).
6) All RMA Forms (pdf) must be filled out with all information including the original invoice number.
Ordering: Orders on average will ship within 48 hours from receipt. Claims for shortages must be made within 10 days after receipt of goods.
All Orders are subject to a $7.50 FOC (Freight Offset Surcharge). This charge will appear on all invoices and helps to offset the Fuel Surcharges received from couriers and trucking companies. This allows us to offer you low minimums, low freight charges and competitive pricing.
Freight Policy:
British Columbia: Minimum for Prepaid freight is $1000 * All under Minimum orders will be charged $15.00.
Alberta: Minimum for Prepaid freight is $1250 * All under Minimum orders will be charged $25.00.
Sask/Man: Minimum for Prepaid freight is $1500 * All under Minimum orders will be charged $35.00.
Ontario - East: Prepaid Freight will be negotiated on each order with a starting minimum of $2000.
NWT, YK, NU: 3% of your order total will be used as a freight allowance towards true cost of freight, unless other arrangements have been made.
*    Offline area freight will be charged or not charged at our discretion.
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